PAYMENT POLICY

Medical services are provided and billed by Smith Wellness. Dr. Smith participates in most of the major health insurance plans in the region. We are currently accepting the following health plans: United HealthCare, Aetna, Cigna, Multiplan (and all plans under the umbrella of Multiplan), True New Mexico Health, BCBS, Medicare, and VA-referred patients.

If your plan is not listed and you’d like to bill your insurance for your chiropractic treatment or sports injury treatment, we are willing to verify and file a claim with your insurance on your behalf. However, this does not guarantee payment from your insurance plan or represent that Smith Wellness will waive fees if not covered by insurance companies with whom we are not contracted.

Please be aware that with any health plans, there may be deductibles and copayments for which you are responsible. All copayments and deductibles are due at the time of service.

We do have a cash plan for uninsured or underinsured patients through ChiroHealth USA. Any questions pertaining to ChiroHealth USA can be answered by the Smith Wellness team.

QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?
After your chiropractic adjustment, electrical muscle stimulation, sports injury treatment, or other services, you will receive a copy of your bill. After your insurance has paid, we’ll provide you with a monthly statement of your account.

How long will it take to get things settled with the insurance company?
Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.

I received a notice that my insurance company has paid on my bill — but I can’t understand how they calculated their payment amount. Do you know?
If our family chiropractic has received any such information from your insurance company, we’ll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or copayments, you generally need to check with your insurance company.

Call our chiropractic clinic today to set up an appointment for a chiropractic massage, electrical muscle stimulation, neck pain relief, back pain treatment and more. We serve the Las Cruces, Truth or Consequences, Lordsburg, El Paso, and Alamogordo areas. Se Habla Español.